Privacy Policy

How we collect, use, and protect your personal information when using miravexon's budgeting services

Information We Collect

When you use miravexon's personal budgeting platform, we collect information that helps us provide better financial management tools. This includes details you share directly with us and information gathered automatically through your use of our services.

Personal Information You Provide

Name, email address, and contact details when creating your account
Financial information including income, expenses, and budget categories you set up
Transaction data you choose to link or manually enter into your budgeting tools
Communication preferences and feedback you share with our support team
Profile information and financial goals you establish within the platform

Automatically Collected Information

Our systems automatically collect certain technical information to improve your experience and ensure platform security. This includes your IP address, browser type, device information, and how you interact with our budgeting features.

How We Use Your Information

Your information helps us create a personalized budgeting experience that actually works for your financial situation. We're not in the business of selling your data — we're focused on helping you manage your money better.

Purpose	Information Used	Legal Basis (Australia)
Account management and service delivery	Contact details, financial data, preferences	Contract performance
Budget analysis and financial insights	Transaction data, spending patterns, goals	Legitimate business interest
Security monitoring and fraud prevention	Technical data, usage patterns, device info	Legitimate business interest
Customer support and communication	Contact details, account information, queries	Contract performance

Your Rights Under Australian Privacy Law

As an Australian resident, you have specific rights regarding your personal information under the Privacy Act 1988. You can request access to your data, ask for corrections, or request deletion of your account information. We typically respond to these requests within 30 days.

Data Security and Protection

Your financial information deserves serious protection. We use bank-level encryption and security measures that meet Australian standards for handling personal and financial data.

Security Measures We Implement

256-bit SSL encryption for all data transmission and storage
Regular security audits and vulnerability assessments by independent firms
Multi-factor authentication options for account access
Automated monitoring systems that detect unusual account activity
Secure data centres with physical access controls and backup systems
Staff training on privacy and data handling requirements

We also limit access to your information within our team. Only staff who need your data to provide budgeting services can access it, and all access is logged and monitored.

Data Sharing and Third Parties

We don't sell your personal information to anyone. Period. However, we do work with carefully selected service providers to deliver our budgeting platform effectively.

When We Share Information

With cloud hosting providers who store your data securely within Australia
Payment processors for subscription management (they only see necessary payment details)
Analytics services that help us improve the platform (data is anonymized)
Customer support tools to help resolve your queries efficiently
Legal authorities if required by Australian law or court orders

All third-party providers sign strict agreements about how they can use your information. They can't use your data for their own purposes or share it further without explicit permission.

Data Retention and Deletion

We keep your information only as long as necessary to provide our budgeting services or as required by Australian financial record-keeping requirements.

Retention Periods

Active account data: Stored while your account remains active
Financial transaction records: Kept for 7 years after account closure (Australian requirement)
Communication logs: Retained for 2 years for quality and training purposes
Technical logs and security data: Usually deleted after 12 months
Marketing preferences: Deleted immediately when you unsubscribe

When you close your account, we begin the deletion process within 30 days, except for information we're legally required to keep. You can request immediate deletion of non-required data by contacting our support team.

Cookies and Tracking

Our platform uses cookies and similar technologies to remember your preferences and provide a smooth budgeting experience. Most are essential for the service to work properly.

Types of Cookies We Use

Essential cookies that keep you logged in and remember your settings
Performance cookies that help us understand how you use different features
Security cookies that protect against unauthorized account access
Preference cookies that remember your dashboard layout and notification choices

You can control cookie settings through your browser, but disabling essential cookies may affect how well the budgeting tools work. We don't use third-party advertising cookies or track you across other websites.

International Data Transfers

We primarily store and process your data within Australia. However, some of our service providers may process data in other countries with adequate privacy protections.

When data does leave Australia, we ensure it's protected by appropriate safeguards including standard contractual clauses, adequacy decisions, or other mechanisms approved under Australian privacy law. You have the right to request details about any international transfers of your personal information.

Changes to This Policy

We review this privacy policy regularly and update it when our practices change or new legal requirements emerge. When we make significant changes, we'll email you at least 30 days before they take effect. Continued use of our budgeting platform after changes means you accept the updated policy.

Your Control Over Your Information

Your budgeting data belongs to you. We provide several ways to manage your information and privacy preferences directly through your account settings.

Account Management Options

Download your complete budgeting history and financial data in CSV format
Update or correct any personal information in your profile
Adjust privacy settings for data sharing and communications
Delete specific budget categories or transaction records
Temporarily deactivate your account while keeping your data
Permanently delete your account and request data removal

If you need help with any of these options or have questions about your rights, our support team can walk you through the process step by step.

Privacy Questions or Concerns?

Our privacy team is here to help with any questions about how we handle your personal information.

Email: support@miravexon.com Phone: +61 2 6582 2404 Mail: Privacy Officer, miravexon, 52 Banks St, Yarralumla ACT 2600, Australia

We aim to respond to all privacy inquiries within 5 business days.

This privacy policy was last updated on 15 March 2025 and is effective immediately.